Information design
Information designSelf-service support
Self-service support starts in the UI
‘Online self-service’ is big news in software companies’ customer service strategies, and something…
by Rachel Potts • 25 May 2012
Embedded UAInformation designsoftware-developmentstrategyusabilityuser-experience
Who should write the words in user interfaces?
I’ve been talking with a lot of software companies recently about what they…
by Rachel Potts • 27 September 2011
customer experiencefindabilityInformation designmeasurement-&-dataself-serviceusability
Information is valuable
Giving people the information they want and presenting it in a way they…
by Rachel Potts • 16 September 2011
Creating contentInformation designNewsTechnical authoring as a serviceTechnical Writing
Accessibility. How to make sure everyone can easily engage with your content.
Accessibility is one of the key components for creating a truly inclusive website.…
by Dawid Wieczorek • 14 October 2019
Consulting, Tools and TrainingContent distributionInformation designOnline documentationPracticesTechnical authoring as a serviceTechnical Writing
Will a CCMS help me implement DITA?
Need help with your CMS & CCMS systems? Read more here.
by 3di • 5 August 2019
Consulting, Tools and TrainingInformation designOnline documentationServicesTechnical authoring as a serviceTechnical Writing
Why would I outsource technical writing?
Over the last 50 years, outsourcing has become one of the most popular…
by Paul Ballard • 15 July 2019