Information design

Information designSelf-service support

Self-service support starts in the UI

‘Online self-service’ is big news in software companies’ customer service strategies, and something…


by Rachel Potts • 25 May 2012
Embedded UAInformation designsoftware-developmentstrategyusabilityuser-experience

Who should write the words in user interfaces?

I’ve been talking with a lot of software companies recently about what they…


by Rachel Potts • 27 September 2011
customer experiencefindabilityInformation designmeasurement-&-dataself-serviceusability

Information is valuable

Giving people the information they want and presenting it in a way they…


by Rachel Potts • 16 September 2011
Creating contentInformation designNewsTechnical authoring as a serviceTechnical Writing

Accessibility. How to make sure everyone can easily engage with your content.

Accessibility is one of the key components for creating a truly inclusive website.…


by Dawid Wieczorek • 14 October 2019
Consulting, Tools and TrainingContent distributionInformation designOnline documentationPracticesTechnical authoring as a serviceTechnical Writing

Will a CCMS help me implement DITA?

Need help with your CMS & CCMS systems? Read more here.


by 3di • 5 August 2019
Consulting, Tools and TrainingInformation designOnline documentationServicesTechnical authoring as a serviceTechnical Writing

Why would I outsource technical writing?

Over the last 50 years, outsourcing has become one of the most popular…


by Paul Ballard • 15 July 2019