Online documentation

Online documentationProduct information

What’s the real cost of adding a feature to software?

I’ve been re-reading Getting real, which recommends: “Each time you say yes to…


by Rachel Potts • 27 January 2012
Online documentationProduct information

Are FAQs a sign of poorly designed software?

If software was perfect, could we finally get rid of FAQs? Earlier this…


by Rachel Potts • 23 January 2012
Online documentationProduct information

When software UX met museum curation

In a previous blog post, I invited any museum curators who would be…


by Rachel Potts • 16 November 2011
Consulting, Tools and TrainingContent distributionInformation designOnline documentationPracticesTechnical authoring as a serviceTechnical Writing

Will a CCMS help me implement DITA?

Need help with your CMS & CCMS systems? Read more here.


by 3di • 5 August 2019
Consulting, Tools and TrainingInformation designOnline documentationServicesTechnical authoring as a serviceTechnical Writing

Why would I outsource technical writing?

Over the last 50 years, outsourcing has become one of the most popular…


by Paul Ballard • 15 July 2019
Creating contentNewsOnline documentationPracticesProduct informationTechnical authoring as a service

3 things your product documentation says about your company

If you’ve never wondered about your product documentation before, we’ve got some good…


by 3di • 30 October 2018