Embedded UAInformation designsoftware-developmentstrategyusabilityuser-experience

Who should write the words in user interfaces?

I’ve been talking with a lot of software companies recently about what they…

by Rachel Potts • 27 September 2011
customer experiencefindabilityInformation designmeasurement-&-dataself-serviceusability

Information is valuable

Giving people the information they want and presenting it in a way they…

by Rachel Potts • 16 September 2011

10 simple ways to improve software’s usability

Through various roles in customer experience, software usability testing, self-service support, and technical…

by Rachel Potts • 5 September 2011