Year of collaboration
2012-2014, and again in 2021
Context
Leading manufacturer of commercial woodchippers
DDEX is a consortium of leading media companies, music licensing organizations, digital service providers and technical intermediaries. They develop and maintain a set of standards to enable the automated exchange of information along the digital media supply chain through XML.
Aim
To have DDEX documentation well-organised and information easy to find
DDEX had a mature set of good quality documentation but their information was spread across multiple formats and sources – website, PDFs, and emails – so users struggled to find the right document for their needs. In addition, the documents didn’t contain all the information required by the range of expertise levels involved in implementing a standard.
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Challenges
Unfortunately, due to several factors beyond DDEX control, there was a short period of time for designing the solution.
Solution
Reorganising the content, rewriting the FAQ section, reusing modules
3di Content Writing Team:
- Designed and implemented a simple portal for DDEX to build on and maintain;
- Selected easy-to-use, flexible, low-cost tools for editing and delivering content
- Designed a simple but scalable way to organize topics for easy retrieval by users
- Set up a prototype system and migrated a small subset of documents into it
- Recommended long-term improvements to increase the efficiency of information management and maximize information retrieval
- Handed over the system to DDEX for day-to-day operations
See our work for DDEX
See our work on DDEX’s information portal
Result
A more efficient approach to creating and managing multilingual product manuals
The 3di team:
- Help Timberwolf set up MadCap Flare for their in-house authoring team.
- Successfully translated and localized Timberwolf’s documentation into nine languages (French, Dutch, German, Czech, Simplified Chinese, Norwegian, Spanish, Swedish and Polish).
- Become Timberwolf’s trusted outsourced translation and localization partner – providing an end to end service starting at the initial optimisation, all the way through to publishing.
- Make it significantly quicker and cheaper for Timberwolf to create product variant manuals for multiple markets.