Helping customers find information in rapidly changing situations
by George Lewis
In fast-moving and difficult circumstances, companies and their customers look for help in understanding the current situation and finding solutions to help them adapt.
3di has seen traffic to some of our customers’ information portals increase by as much as 300%, as people and companies turn to our customer’s products for support.
People are looking for information in three main areas:
With a spike in demand for information, existing options are no longer convenient.
This is where customer and partner portals with quality content that is easy to find can take the load. They can provide answers to the customer when they need it, and in the right language.
As situations change, you need to react quickly. Information portals for customers and partners help you get the following in place:
In a fast-moving situation, your customers are looking for information. As existing systems come under strain, you need additional information channels and capacity to cope with the demand for information about your products and services.
3di’s turn-key information portal services, technical authors, and integrated translation can help you respond to your customers, and help them through rapidly changing situations.
If you would like more information on customer and partner portals, you can visit our service page. Alternatively, you can read our case studies on Vodafone and Skype. These show in detail the steps you need to take to successfully create information portals.