Creating content

Raising the bar: The three pillars of quality technical content

by George Lewis • 8 March 2017

Any organisation’s technical content can become disparate and unconnected if not kept in check. Users are likely to get frustrated with your documentation if it is inconsistent or impossible to navigate, and this can give them a bad impression of your product or organisation as a whole. Without a structured plan, your authors can easily […]


Can Information Mapping help us write better technical documentation?

by George Lewis • 28 June 2016

Making large amounts of information comprehensible and easy to digest is the bulk of what we do as technical communicators. But this is a task for which most people have had no formal guidance. Information Mapping is already used in the world of business process documentation to break down and re-structure information so that employees […]


US documentation standards and regulations

by George Lewis • 8 January 2016

US documentation standards are very similar to the standards set out for EU documentation. Creating documentation that is compliant with EU standards goes a long way towards documentation compliance in US markets. However for full compliance in the US markets, you need to understand how standards are created and what the key elements you need […]


EU documentation standards and regulations

by George Lewis • 10 December 2015

European Union (EU) product compliance is recognised by CE (Conformité Européenne) marking. This marking of products is based on compliance with the European Harmonized Standards and is used to show that products comply with the relevant health and safety requirements. Many of the CE marking directives impact the requirements for user’s instructions. So how do […]


Creating Word output from Flare

by George Lewis • 23 October 2015

Many technical communicators speak of Microsoft Word in hushed tones and with a shiver down their spine, its quirks and inefficiencies often resulting in late nights and low-quality documentation. However, there are some circumstances in which it is necessary to provide documents in Word format, whether that is to adhere to regulations or to ensure […]


Collaborative content and keeping users happy

by George Lewis • 6 October 2015

Content creators come in all shapes and sizes, and from all sides of an organisation, but do these differences affect the user experience? Before we talk to our customers, should we talk to each other? Any given organisation has many different voices addressing customers at any one time. With a well-managed content plan, all of […]