Single sourcing

Creating Word output from Flare

by George Lewis • 23 October 2015

Many technical communicators speak of Microsoft Word in hushed tones and with a shiver down their spine, its quirks and inefficiencies often resulting in late nights and low-quality documentation. However, there are some circumstances in which it is necessary to provide documents in Word format, whether that is to adhere to regulations or to ensure […]


Collaborative authoring

by George Lewis • 17 August 2015

Collaborative authoring is a method of producing content using more than one author. Collaborative authoring enables content to be created more quickly, with better quality and provides a more flexible and resilient process.


How to ensure outsourcing is a success?

by George Lewis • 28 May 2015

Outsourcing is a cost effective and flexible way for organisations to quickly access expertise or resources to support their operations. Outsourcing can reduce costs by 40-70% due to greater efficiencies, standardisation, automation, and training. In addition to the cost savings, organisations can also benefit from the following: Enhanced capabilities Better predictability of service delivery Reduced […]


Using a style guide to control terminology, and manage quality and costs

by George Lewis • 29 December 2014

Consistency of terminology and language is an important dimension of the quality of content. Using clear, unambiguous terms and language makes content easier for the reader to understand, and therefore is more likely to achieve the objective of communicating information. There are also practical benefits from using terms and phrases consistently: Reduced time and cost […]


Is it time to move to topic-based content production?

by George Lewis • 24 July 2014

Just because no-one reads the manual from cover to cover doesn’t mean that they don’t want some of the information that is in it. Over 450 organisations have now adopted DITA-xml for their technical product information because it allows them to make that information easily available to the people who need to know it. This […]


88% of customers rely on user docs for purchasing decision – who’s creating yours?

by George Lewis • 14 July 2014

Technical product information is a decisive factor for purchasing decisions. According to a survey from IBM, customers say that high-quality technical product information is an important factor in the perception of a company (84.5%), of the quality of a product (96.4%), and also in the initial purchasing decision (88.7%). So how do you ensure that […]