Manuals for complex equipment
Your product is complex and your customers have high expectations about the supporting documentation. 3di has the expertise to deliver useful, accurate and clear technical manuals and user guides that reflect well on your product, and meet your customers’ expectations.
3di has designed and written manuals for a wide range of industries and technologies. We combine our in-house expertise with technical writers that have industry knowledge specific to your area – a combination that has proven to be successful again and again.
We will recommend and agree with you what should be written, the process and tools to use, and the time and budget to get the work done. You and your team can concentrate on your core activities while we concentrate on ours. Some of our considerations might be:
What are the activities that your customers will need help with? – understanding applications, provisioning, installation, configuration, operation, maintenance and trouble-shooting?
What’s the best way of supporting each of these activities? – One big manual, several PDFs, online only, on-product labelling, within the control system interface, training manuals, e-learning?
What’s your regulatory context? Reducing risks for the operator and equipment, meeting compliance obligations, meeting supply-chain documentation requirements, English only for non-native speakers?
When do you need to ship or publish each type of document? – Information that supports the sales process, export licencing, factory acceptance testing, market accreditations, out-of-the-box, post-sales support?
What can we re-use and what will we need to create? – CAD drawings, product specifications, use-case scenarios, testing protocols, related competitor manuals, training course materials?
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