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Technical Writing

A technical writer is somebody who can learn about your product, ask the questions that a newcomer would ask, and then answer them. A technical writer will prepare your user manuals, online help, online knowledge centre, or anything else you need, and maintain it for you.

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Great content is

Easy to find

Easy to read

Easy to maintain

Helpful

Why is this so hard to achieve? There are many reasons

  • Lack of resources dedicated to content writing → Other employees write documentation „on the side”
  • Weak communication between engineers and content creators
  • Very little attention given to understand what customers need
  • Writing and publishing is inefficient and painful
  • Content is never updated, badly organised and inconsistent

Result
Nobody reads the content, nobody trusts it, and nobody thinks it is worth spending time on.

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Why work with us?

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Outsourcing

  • Your best people remain focused on your core business where their time is much better spent working on your product.
  • Technical writing is what we do every day, so we have lots of experience
  • We have tools and processes which would not be feasible for you to get
  • We know what to do to make your content even more valuable than it is now
  • We save you the trouble and the headache of figuring everything out yourself
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Accelerated time to market – We are fast!

Your product is almost ready, and now would be the perfect time to write the content. But you cannot devote core resources to it and cannot wait to hire dedicated staff. Using us as a service provider makes you move faster because we are set and ready to go.

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Compliance and safety

With complex and advanced products, comprehensive documentation is a must. We have experience following compliance rules for a given industry and making sure your documentation passes all required certification.

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Information design

To give you the best content possible, we do something called information design or information architecture. It is a series of user tests and a lot of analysis that helps us come up with the best content structure possible. We use UX techniques like card sorting to organise information into groups and put it in the greater context of your knowledge ecosystem.

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Content marketing

With modern technology, you often need to explain how your product makes your customers’ lives better. We can put your ideas into consumer terms and create a bridge between technical content and non-technical people.

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Content analytics

We go beyond text creation. We can show you user’s journey across your content to identify what needs more exposure, what needs more work, and what is less necessary (so you can, for example, translate it less often). We can also help you analyse and optimise search terms on your site or knowledge base.

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More information about Technical Writing

Clear technical and business documentation

Clear technical information about your products, systems, and business processes is critical to the success of your organisation. 3di makes this information work for you.

It’s simple: information is more effective when it is well designed, developed and delivered. It’s easier to find and easier to understand.

Achieving this efficiently and getting it right consistently requires specialist expertise. That’s where we come in.

We have the expertise to understand your documentation requirements. We can combine people, tools, and processes to deliver a successful outcome. Our solutions are based on three broad types of service:

3di service
When you might need us
Your outsourced partner
  • When you have an ongoing need to create or maintain documentation but do not have the in-house resources or expertise to respond to and meet the changing demands of this work.
Delivering projects
  • When you and your organisation has little or no experience of managing technical documentation projects.
  • Where the volume or complexity of your project requires involving and coordinating several authors.
  • Where supporting the work of an author, by involving other documentation specialists, will save you money, improve quality, or increase productivity.
Supplying resources
  • When you or your organisation have the time and experience to oversee and guide a contractor’s work.
  • If you need a temporary boost to your existing documentation team during a peak in their work load.

What you want is quality documents delivered within your own timescales at a cost you can afford. But what if your documentation actually added value to your product development process? What if it wasn’t just the last step? What if your documentation helped you to make better, easier to use products? Imagine documentation that doesn’t just save you money on support calls but actually makes you money.

Outsourcing your documentation to 3di takes away the pain of training and maintaining a team of writers. Let your engineers and marketing personnel get back to what they’re good at and let us do what we’re good at – producing really good documentation.

Working with us reduces your managers’ workload, meaning they can concentrate on your business. Our specialist managers know exactly how to run an authoring team efficiently and effectively.

The 3di team of documentation specialists is always on hand to provide you with a cost-effective and flexible technical authoring service tailored to your needs.

Unlike a contractor or freelance technical author, 3di’s team of technical authors can provide a wide range of skills and experience.

Our authors are trained in popular authoring tools so we get to work straight away on your existing documentation, or advise you on how to ensure your documentation supports your business strategy.

And with our best-practice processes 3di ensures you get high-quality documentation delivered on time ensuring your teams, partners and customers get the latest information they need to do their jobs effectively.

Delivering projects

Do you need additional support to assure the success of a project? Maybe you feel that you don’t have the experience or knowledge of documentation projects to guide, coordinate, or evaluate an author’s work. Or, perhaps you have the experience, but not the time.

If you need support, 3di can provide it with a project managed service that focuses on delivering the work within the budget and acceptable timescales.

Profit from our experience

Our project managed service combines the expertise of technical authors and our substantial experience in delivering documentation projects. We assign a project manager to your project to give you a level of support that matches your priorities, your budget, and the complexity of your documentation. Typically your project manager will:

  • work with you to understand your requirements and budget constraints
  • find the best available 3di technical authors – either in-house or our freelance network
  • support the author with advice or provide other documentation specialists if they are needed
  • work with the author to scope and prioritise the work before they get started
  • track progress and provide you with regular status updates

If you have a project that would benefit from our project-managed services, why not contact us now? We would welcome the opportunity to listen to your needs and discuss how 3di can help.

If you think 3di might be able to help you by providing a more sustained service, find out about our outsourcing services.

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