High-quality repair manuals
Numerous countries have now passed laws, established regulations, and implemented other initiatives to help consumers repair the products they buy and promote sustainable practices. This means that companies now need to provide detailed, high-quality documentation that conforms to these regulations and helps users repair and extend the life of their products.
Luckily, at 3di, we’ve been providing high-quality documentation for over two decades. We’ve been helping organisations create repair and service manuals for many types of products, such as mobile power storage systems, vacuum cleaners, and industrial 3d printers. Our in-house team of technical writers have an excellent working knowledge of the different compliance regulations and legal requirements that your documentation will need to comply with around the world.
Find out more about our repair manual services
What are you calling your repair manuals?
Whatever you call your repair manuals, we can help.
- Repair manuals
- Service manuals
- Maintenance guides
- Owners manuals
- Workshop manuals
- Self-service repair manuals
- Practical repair manuals
- System maintenance manuals
- User manuals
- Operation manuals
Right to Repair Directive, EU Ecodesign and Digital Fair Repair Act
Repair and service legislation has been gaining traction around the world, with the UK Right to Repair directive, the EU’s Ecodesign for Sustainable Products, and many US states enacting their own legislation, such as the Digital Fair Repair Act. Wherever you sell your products, there is legislation coming into effect or already in effect, which means that you need to provide high-quality documentation that not only shows your customers how to use your products, but also helps them maintain, repair, and even modify your products.
And because of the different legislation enacted in different regions, the information you need to provide and how you are required to provide it changes from region to region. With the growing popularity of new ideas, such as circular economies, increased calls for sustainable practises from manufacturers, and a growing movement of ethical buying consumers, this legislation is part of a wider trend affecting how people choose and purchase goods.
Repair documentation is an opportunity
While some companies may be happy to do the bare minimum to scrape by new regulations, other forward-thinking organisations will see this new legislation and changes in public opinion as an opportunity. An opportunity to win over new, sustainability-driven customers, improve your brand perception, and foster loyalty and repeat purchases. By providing high-quality repair documentation, you appeal to sustainability-minded customers, reduce the strain on your support teams, and foster loyalty by providing customers with the information they need when they need it.
We’ve long been advocates of the idea that good documentation can help you gain and retain customers, and with an increasing sustainability-driven consumer base, combined with new legislation, your repair manuals can easily become an extension of your brand and help you upsell your products and services, whilst also helping your end users get the most out of your documentation.
Our process for service and repair manuals writing services
Our experience across multiple industries has helped us hone the content creation process of service manuals. We make it as simple as possible for you, no matter how complex your products are or how tight your deadline is. Here’s an overview of our process:
Discovery
We learn about your requirements for your documentation, rationalise and improve existing content, and build an understanding of your products and services.
Designing your plan
We plan and agree on a process for creating your documentation with you, choosing the best tools, processes, and Technical Writers to achieve your goals.
Content creation
We create your repair manual using our team of in-house technical authors and our AI-supported automation to speed up the process and make improving content easier.
Continuous improvement
We agree on a roadmap for improvements, such as adding metadata and structuring your content, applying a style guide, and identifying content for reuse.
Find out more about our repair manual writing services
If you want to find out more about our award-winning technical authoring team, our process, or our previous work for some of the world’s most well-known companies, you can visit our blog post or case studies pages for more information. Alternatively, if you want to discuss how we can migrate content or create technical manuals for you, contact us using the link below.
Case studies
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