Repair manuals

Right to Repair Directive, EU Ecodesign and Digital Fair Repair Act

Repair and service legislation has been gaining traction around the world, with the UK Right to Repair directive, the EU’s Ecodesign for Sustainable Products, and many US states enacting their own legislation, such as the Digital Fair Repair Act. Wherever you sell your products, there is legislation coming into effect or already in effect, which means that you need to provide high-quality documentation that not only shows your customers how to use your products, but also helps them maintain, repair, and even modify your products.

And because of the different legislation enacted in different regions, the information you need to provide and how you are required to provide it changes from region to region. With the growing popularity of new ideas, such as circular economies, increased calls for sustainable practises from manufacturers, and a growing movement of ethical buying consumers, this legislation is part of a wider trend affecting how people choose and purchase goods.

Repair documentation is an opportunity

While some companies may be happy to do the bare minimum to scrape by new regulations, other forward-thinking organisations will see this new legislation and changes in public opinion as an opportunity. An opportunity to win over new, sustainability-driven customers, improve your brand perception, and foster loyalty and repeat purchases. By providing high-quality repair documentation, you appeal to sustainability-minded customers, reduce the strain on your support teams, and foster loyalty by providing customers with the information they need when they need it.

We’ve long been advocates of the idea that good documentation can help you gain and retain customers, and with an increasing sustainability-driven consumer base, combined with new legislation, your repair manuals can easily become an extension of your brand and help you upsell your products and services, whilst also helping your end users get the most out of your documentation.

Find out more about our repair manual writing services

If you want to find out more about our award-winning technical authoring team, our process, or our previous work for some of the world’s most well-known companies, you can visit our blog post or case studies pages for more information. Alternatively, if you want to discuss how we can migrate content or create technical manuals for you, contact us using the link below.