Right-to-Repair, or how technical authoring can mend the world
In this article, we discuss new ‘right-to-repair’ legislation, and how this will affect technical authors
Denise (she/they) works at 3di as a Senior Technical Author. Like many Technical Authors, Denise enjoys distilling complex information about products and services into an easy-to-understand format.
Prior to joining 3di, Denise had already spent a decade as a technical author working at companies including NCR, Avaloq, and HP Autonomy. Their expertise goes beyond authoring help centres, manuals, API docs, and training materials - including understanding information requirements, documentation design, content planning, and team management..
Originally from Connecticut, USA, Denise now lives in Scotland, UK. Denise holds an Associate of Arts degree in Liberal Arts and Sciences from Three Rivers Community College (Norwich, CT, USA) and a Master of Arts with Honours in Linguistics degree from The University of Edinburgh. Their linguistics degree is perfect for winning arguments about the correctness of English used by 'kids these days'.
Outside of technical authoring, Denise is passionate about community building: Denise leads a Squirrel Scout drey, organises a weekly Quaker Children's Meeting, is a lead organiser with Pedal on Parliament cycle campaign, and volunteers for a handful of other community groups. Somehow, Denise also manages to fit in some recreational cycling, sewing, swotting up on Agile processes, and playing Lego with their two young children.
Projects Denise has worked on
Using agile retrospectives to iteratively improve team harmony
In this article, we look at how you can use agile retrospective meetings to improve the harmony in your teams.
Information architecture: build your content a home
Find out how to use information architecture to help you create great documentation.