I completed an MSc in Computing at the University of Essex in 2001. After 15 years in software and technology companies including Autonomy Systems and Red Gate Software, I have built considerable expertise in creating and managing support portals, improving findability of information, developing user-centric business processes and improving software user interfaces. After joining 3di in 2011, I now advise customers on documentation strategy, and co-ordinate R&D across the company.