Grifols – Overall content strategy, technical writing, and localization services
When did we work with Grifols?
From 2023 to present
What did we do?
Content strategy, technical writing, translation and localization, aftermarket information, and content migration.
What did they say?
“I would like to express my gratitude for the excellent coordination between 3di and CBG. The work has been completed in time and no major issues have been detected.”
Product Manager, Grifols
Key stats
3di provided
7
Number of Grifols products documented by 3di.
14
Number of languages used in Grifols projects.
+1500
Number of pages of content migrated from Microsoft Word to MadCap Flare.
The impact
- Clear, modern product manuals
- An effective content strategy
- Client teams training
What was the context for 3di helping Grifols?
Grifols is a leading global healthcare company, founded in 1909. They specialise in innovative plasma-derived medicines, other biopharmaceuticals, and solutions in transfusion medicine. Their medicines and devices improve the health of millions of patients around the world.
As part of their product range, Grifols produce sophisticated blood analysis devices. These devices are key to monitoring patients with a variety of conditions, and to ensure the devices are performing optimally, Grifols Service Engineers provide regular maintenance and inspections.
Grifols wanted to improve and simplify the maintenance and inspection process, so they decided to move to a digital service manual, which would include maintenance and inspection checklists. As aftermarket information, the presentation and accuracy of these documents was important for Grifols, as well as to the successful use of their devices.
The challenges Grifols faced
The 3di team needed to work closely with Grifols stakeholders to understand how they worked on their range of blood analysis devices, and what information they needed as part of their content migration.
After the initial migration from print documentation to digital, the Service Engineers continued to provide feedback and suggestions for improvements.
Through this iterative process, what were once separate printed documents—maintenance and inspection checklists, service and maintenance procedures, and spare parts lists—were consolidated into an integrated set of pages within a new digital service manual. Grifols’ Service Engineers also needed access to the new digital documentation on their tablet devices, even if they didn’t have an internet connection.
Grifols also needed to translate the new digital service manual into 16 languages, so would need a documentation partner with the ability to create localized versions of this documentation.
Are you facing similar challenges with your documentation?
The solution 3di created for Grifols
The 3di team:
- Migrated the existing service manual from Microsoft Word to MadCap Flare, and improved the structure and consistency to create PDF and HTML outputs.
- Created maintenance and inspection checklists that could be completed digitally in a browser and saved as a record of the inspection and service procedures. These checklists provided links to the appropriate procedures in the service manual, making it easy for the Service Engineers to look up the correct actions if necessary, as well as which tools, spare parts, and preconditions are required.
- Launched a new spare parts list, which can be searched and filtered to make it quicker for the Service Engineers to find the appropriate spare part.
- Created localized versions of the service manual in 16 different languages.
The results of the collaboration between 3di and Grifols
The 3di team:
- Debuted the new system at the Grifols steering committee, where it received universal praise.
- Implementation the new documentation, so that Service Engineers have had quicker and easier user access to spare parts information, as well as higher confidence in the processes, tools, and parts needed for each maintenance task. The new documentation has also made it much easier for Grifols’ authoring team to control updates. The project has been so successful that Grifols are now rolling this out to the full product range, as well as localized versions of their documentation.
- Are now a content operations partner of Grifols, providing consultancy, technical writing, and localization services for multiple Grifols products.