Your product is almost ready, and you’ll need a user guide to support the launch. But your engineering, marketing, product and customer success teams don’t have the mix of expertise or capacity.
3di can help, whether you only need what’ll be in the box, or want to have a mix of printed and online help content. We’re ready to go, with proven skills, tools and workflows that create guides that are clear, engaging, and compliant.
Our experience will be particularly useful if you want an approach that’s suitable for multiple products, that are complex or highly regulated, and which you sell in multiple markets.
From mobile phones to digital mirrors, we have created user guides for well over 100 different types of electronic products. So we have processes, tools, and templates ready which means we can create engaging, accurate, and useful guides for your product no matter who your users are, or which languages they speak.
3di will ensure your guide and other product content is clear, trusted and AI-ready. Your content may well be consumed by AI in future; in ways we can’t yet predict. We’ll deliver clear, structured content that will be easier for your customers to read now, and easier for AI to parse correctly later.
Want to find out more about product user guides?
What’s our approach for product user guides?
3di will understand the product context and your priorities, and know how to combine our expertise to deliver what you need – to a fixed budget and on time.
One of our Lead Writers will get to know your product, making use of the work you’ve already done in your design and development process. We’ll also check we’ve understood any safety risks and any decisions that users might need to make to get the best from the product. The way we work frees up your engineers and product managers so they can focus on developing great products.
We will recommend a flexible, modular mix of text, graphics, illustrations, and video to be used across the range of PDF and HTML outputs you will need. We will adapt assets that we already have to accelerate your progress. The right balance will engage your customers, help them appreciate why they bought the product, and reduce the risk of them needing your customer support team, or worse still, returning the product.
We create clear, engaging product user guides by sticking to the following guidelines:
Make sure information is accurate and engaging
Make sure users can achieve what they need to quickly
Use the best tools to create great content that’s easy to manage
Make efficient use of your product development team
What do you call your user guides?
Depending on your industry, you’ll likely have specific conventions for what you call the manual. You may even want the manual printed on the box, or embedded in or on the product itself, or simply at the end of a QR code link. 3di can help, whatever you call your manual:
- Quick start guide
- Product guide
- Operators manual
- User instructions
- Instructions for use (IFU)
- Instruction manual
- Operator instructions
- User manual
- Saftey notice
- Getting started guide
Find out more about our user manual writing services
Case studies
Vaha – quickly producing a print-ready user guide in 2 languages
Creating product documentation for a revolutionary new mirror.
Promethean
A new design and process for manuals localized into 27 languages.
Lupe – create documentation for a high-end vacuum cleaner
3di helped Lupe create documentation for a groundbreaking vacuum cleaner.
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