Vaha – quickly producing a print-ready user guide in 2 languages
When did we work with VAHA?
2019 – 2020
What did we do?
Technical writing services, information modelling, technical illustration, translation and localization.
How long did their project take?
Less than 2 months
Key stats
2
Languages we provided VAHA’s user manual in.
The impact
- VAHA could ship its new product with documentation before the busy Christmas period.
- VAHA now has tools and information models they can apply to documentation projects going forward.
What was the context for 3di helping VAHA?
VAHA is a vibrant, Berlin-based company that raised millions of euros in funding for turning a bold, futuristic concept into reality: a digital mirror. When switched on, their product brings working out at home to an unprecedented level. When switched off, it becomes an interior-matching mirror.
VAHA needed professional product documentation to ship with their product. Though their digital mirror boasts a modern, intuitive design, it needed a compact, well-written user guide in two languages: English and German.
The challenges VAHA faced
3di and VAHA faced the following challenges:
- The documentation needed to be planned, designed, written, and published within 2 months, to be ready for the christmas period.
- Due to the nature of the product, pre-agreed budget, and deadlines, 3di did not have physical access to the product.
- Due to the time of year, as well as the run-up to the new release, 3di had limited time with SME’s on this project, and needed to manage this time carefully.
Are you facing similar challenges with your documentation?
The solution 3di created for VAHA
The 3di team:
- Analysed VAHA’s requirements, providing initial consultancy to advise on the best approach to creating the content.
- Was in close contact with VAHA throughout the project to capture the technical information needed.
- Created a content model and content plan based on the customer’s needs.
- Wrote the content in English, based on the input gathered.
- Used MadCap Flare to design, write and output the final, print-ready document.
- Localized the user guide into German.
The results of the collaboration between 3di and VAHA
The 3di team:
- Gave VAHA a ready-to-go user guide to ship with their product before Christmas 2020.
- Delivered both technical writing and localization services during a busy period.
- Prepared a final, print-ready document, eliminating the need for additional desktop publishing work.