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Software user help

Software user help

By providing your customers with clear online help and support, you allow them to find the help they need instantly and take away the frustration of having to wait around for that email reply or hanging on the end of a phone. For you, it means reduced support costs and training, and customers more engaged with your product.

The secret to genuinely useful online help is to make it feel like part of the product. Here are some examples of what this means when 3di supports you:

  • only write what users will actually need
  • separate ‘Concept’, ‘Task’ and ‘Reference’ information, but make linking easy
  • make use of graphics, video, illustrations and tables
  • embed what you create as close to the user’s task as possible
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