How we produce great technical writing
Good technical writing creates clear information about complex products, machinery, software and processes. It delivers significant value because it adds to the customer experience, reduces risks, and supports digital transformation. At 3di, our technical writing services focus on four key pillars of good technical writing:
Useful
Easy to find
Easy to understand
Easy to maintain
Challenges with technical writing you may have experienced
- No resources dedicated to technical writing; other employees write documentation “on the side”
- Poor communication between engineers and content creators
- No confidence that what you publish is actually what customers need
- Planning, writing, reviewing, publishing, translating and updating your content is messy and painful
- Your product is improving rapidly, but your manuals are getting left behind
- A once-perfect manual is now out of date and too scary to try and fix
Our technical writing services
Want to find out more?
Award-winning technical writing services
At 3di, we’ve been providing award-winning technical writing services since 2002. And as an award-winning technical writing company, we can help you clearly communicate with your customers, employees and partner organisations about your complex product and how your organisation works. Our in-house team of professional technical writers have experience in many industries and have received numerous accolades at the UK Technical Communication awards for creating information portals, writing API documentation and providing fully outsourced technical writing services.
Find out more about our services and who we work with below:
“A very impressive entry; clear and logical; well thought out and implemented. Road maps and detailed plans show how much care and consistent work have been applied.”
UKTC judges panel
“A good quality entry. Various types of software have been used to produce this entry yet the final result is seamless. It is a good quality product.”
UKTC judging panel
Expertise in many industries
Six reasons to work with us
1. Outsourcing to qualified technical writers
Outsourcing to us allows your best people to remain focused on your core business, where their time is much better spent working on your product. Unlike other technical writing firms, we have a dedicated team of in-house technical writers. Technical writing is what we do every day, so we have lots of experience. Setting up tools and processes yourself is risky and time-consuming. We already have these in place and ready to deploy. We know what’s needed to make your content even more valuable than it is now. As a dedicated technical writing company, we save you the trouble and the headache of figuring everything out yourself.
2. Accelerated time to market – We are fast!
Your product is almost ready, and now would be the perfect time to write the content. But you cannot devote core resources to it and cannot wait an in-house technical writer. Using our technical writing services, with our dedicated technical writing team makes you move faster because we are set and ready to go.
3. Compliance and safety
With complex and advanced products, comprehensive documentation is a must. We have experience following compliance rules for a given industry and making sure your documentation meets all required certification criteria.
Want to find out more?
4. Information design
To create information that really works, it needs to be designed. Within our niche field, best practices have emerged over the years and 3di has become an expert at knowing how to combine and deploy these for our customers. We have proven Information Models for solving the needs that you’ll have, and we’ll adapt these based on Discovery sessions and reviewing any current documentation. Our team of technical writers will be recommending a flexible, modular mix of text, graphics, illustrations, and video to be used across the range of outputs you’ll need.
5. Content marketing
Your technical and user documentation can be a powerful contributor to your content marketing strategy. As a technical writing company with over two decades experience, we design and create information that can support the buying process, onboarding, day-to-day use and throughout the customer lifecycle.
6. Content analytics
Our design expertise ensures we focus on creating information that’s really needed. After it’s published, we use a range of techniques to check how the content is actually being used. The more we understand about the impact of the content, the easier it will be to deliver the returns on investment you expect. Our technical writers will be able to focus on the content that matters, and recommend what’s worth writing, translating and publishing.
Case studies
Oxford Instruments
Bespoke manuals ready to ship with complex machinery.
Oxford Immunotec
3di improved Oxford Immunotec’s framework for creating user documentation
Related articles
Consulting, Tools and Training, Information design, Online documentation, Services, Technical authoring as a service, Technical writingWhy would I outsource technical writing?
Should you outsource your technical writing? Find out more here.
Press start to continue technical writing
What can technical writers learn about technical writing from video games?
By failing to prepare you are preparing to fail, or how we bring your documentation to the finish line
In this article, we look at how planning your project helps you make great documentation.