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Product user guides

Product user guides

Your product is almost ready, and now would be the perfect time to write the manual. But you cannot devote core resources to it and cannot wait to hire dedicated staff. Using 3di as a service provider makes you move faster because we are set and ready to go.

We have the experience to understand your priorities, and what this means for getting user guides and other content ready for when the product is ready.

From luxury phones, to hay-bale sterilizers, we have supported just about every conceivable product invented by mankind. So we have ready processes, tools and templates that mean we can create engaging, accurate and useful guides for your product no matter who your users are, or which languages they speak.

While we are helping you achieve your immediate tactical goal, we can lay the groundwork with you to start taking a more strategic approach to supporting your products. A typical roadmap to having a more strategic approach in place might be:

  • Design your information so that it is useful, accurate, engaging and easy to reuse
  • Build your information in modular ‘chunks’
  • Author, manage and publish using a modular xml-based documentation system
  • Change the mix of content types you publish
  • Improve information integration with your support portal, and marketing
  • Radically reduce the cost of translation and bring down barriers to more exports
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