How we provide great technical writing services
Good technical writing creates clear information about complex products, machinery, software and processes. It delivers significant value because it adds to the customer experience, reduces risks, and supports digital transformation. At 3di, our technical writing services focus on four key pillars of good technical writing:
Useful
Easy to find
Easy to understand
Easy to maintain
Technical writing challenges we have help our customers overcome
- Providing a dedicated technical writing resource, replacing stop-gap measures such as employees writing documentation “on the side”
- Improving the communication between silos in your business, such as engineers and content creators
- Using analytics to give our customer confidence that what they publish is actually what customers need
- Overhauling the process for planning, writing, reviewing, publishing, translating and updating your content, making it quick and efficient
- Helping customer’s content keep pace with rapid iterations of products or software
- Quickly updating ‘legacy’ manuals and ensuring information is current and easily accessible
Our technical writing services
Find out more about our technical writing services
Award-winning technical writing services
At 3di, we’ve been providing award-winning technical writing services since 2002. So, as an award-winning technical writing company, we can help you clearly communicate with your customers, employees and partner organisations about your complex product and how your organisation works. Our in-house team of professional technical writers have experience in many industries and has received numerous accolades at the UK Technical Communication awards (Which are run by the ISTC) for creating information portals, writing API documentation and providing fully outsourced technical writing services.
Find out more about our services and who we work with below:
“A very impressive entry; clear and logical; well thought out and implemented. Road maps and detailed plans show how much care and consistent work have been applied.”
UKTC judges panel
“A good quality entry. Various types of software have been used to produce this entry yet the final result is seamless. It is a good quality product.”
UKTC judging panel
“(3di) are always there to provide help and advice, ironing out the inevitable beginner’s mistakes and streamlining our output to the advantage of both parties.”
Martin Wells, Technical Author at Timberwolf
““3di has the know-how, the relevant experience and the project managers to deliver our projects and adhere to our high standards.”
Josef Nosbuesch, Head of Documentation Management, Roche Diagnostics
“I was very happy with the result. The work was done quickly and professionally, and it was delivered in a format that allowed us to easily edit it when it required updating.”
Steve Moran, Financial Director, RPS
Expertise in many industries
We have experts in your industry
The individual 3di authors and translators who work on your content will understand your world, your audience and your priorities. We work in a wide range of industries, including (but not limited to):
- High-tech equipment
- Software development
- Medical devices
- Telecoms
- Fintech
- Robotocs & automation
- Consumer electronics
- Industrial machinery
Six reasons to work with us
1. Outsourcing to our qualified technical writing team
Outsourcing to us allows your best people to remain focused on your core business, where their time is much better spent working on your product. Unlike other technical writing firms, we have a dedicated team of in-house technical writers. Technical writing is what we do every day, so we have lots of experience. Setting up tools and processes yourself is risky and time-consuming, but outsourcing the setting up of tools and processes to us will minimise these risks and save you time. We already have these in place and ready to deploy. We know what’s needed to make your content even more valuable than it is now. So, as a dedicated technical writing company, we save you the trouble and the headache of figuring everything out yourself.
2. Accelerated time to market – We are fast!
Your product is almost ready, and now would be the perfect time to write the content. However, you cannot devote core resources to it or wait to hire an in-house technical writer. Using our technical writing services, with our dedicated technical writing team makes you move faster because we are set and ready to go.
3. Compliance and safety
With complex and advanced products, comprehensive documentation is a must. We have experience following compliance rules for a given industry and making sure your documentation meets all required certification criteria.
Find out more about our technical writing services
4. Information design
To create information that really works, it needs to be designed. Within our niche field, best practices have emerged over the years and 3di has become an expert at knowing how to combine and deploy these for our customers. Because of this experience, we have proven Information Models for solving the needs that you’ll have, and we’ll adapt these based on discovery sessions and reviewing any current documentation. Then, our team of technical writers will recommend a flexible, modular mix of text, graphics, illustrations, and video for the range of outputs you’ll need.
5. Content marketing
Your technical and user documentation can be a powerful contributor to your content marketing strategy. Because we are a technical writing company with over two decades experience, we design and create information that can support the buying process, onboarding, day-to-day use and throughout the customer lifecycle.
6. Content analytics
We ensure that we focus on creating the information you really need with our design expertise. After we publish your content, we use a range of techniques to check how it is being used. The more we understand about the impact of the content, the easier it will be to deliver the returns on investment you expect. As a result, our technical writers will be able to focus on the content that matters, and recommend what’s worth writing, translating and publishing.
Case studies
Oxford Instruments
Bespoke manuals ready to ship with complex machinery.
Kannegiesser
Find out how 3di created modular content, including localized versions, for a groundbreaking laundry system.
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