Challenges

A novel product with multiple stakeholders

There were several challenges that the 3di authoring team on this project needed to overcome to produce the clear, accurate documentation required.

Firstly, the team needed to manage a multichannel client relationship. Our in-house technical authoring team had to effectively liaise between stakeholders in the Motivo engineering team and their end users at Motivo’s client.

Secondly, the authoring team needed to make documentation for a completely new and bespoke product. The BEAST was a world first as a mobile turf testing machine. It can run many different turf tests that were previously carried out in labs, now housed in a single, mobile unit. Thirdly, data collected by the BEAST is used to make important decisions around ground maintenance and player safety. It is important that data collected by the BEAST is consistent and accurate. To that end, the documentation had to provide clear and concise instructions on the setup and use of the BEAST machine to ensure the reliability of accurate data collection

Solution

Flexible documentation that meets the needs of all users

The 3di team:

• Drew on the expertise of our technical writers to create an in-house team that could quickly get to grips with this novel product.
• Created documentation that meets the needs of the multiple stakeholders in each organisation, as well as the field management end-users, by setting up regular contact and efficient communication practises.
• Delivered flexible documentation that was easy to update as the product evolved, and was available in multiple outputs.