Since 2002, we’ve provided technical writing, translation and content operations services to 300+ customers around the world. We are in a unique position to solve a range of problems our customers face, as we can offer full end-to-end technical content services, from technical writing and translations to a full content operations service. Our team can advise our customers on the tools and processes used to create documents, and has the capability to create award-winning documentation as well as publish, maintain, translate and localize it as needed.
3 reasons to work with 3di
Our technology
We combine industry-leading content tools, such as MadCap Flare, Phrase and Docusaurus, with our own in-house developed AI tools, such as 3di Migrate and 3di Publish. This means we can tailor our tech stack to suit your needs, deliver work faster, and pass on efficiency savings to you.
End-to-end services
We have always recognised that technical content needs to serve your business goals: adding value to the product, reducing risks and saving money. So we have in-house expertise to optimise every part of the content lifecycle. That’s an end-to-end technical content service: strategy, tooling, automation, writing and translating.
A reputation built over 24 years
We’ve helped companies worldwide communicate clearly about their complex products. We accelerate their capability by deploying a bespoke service built on proven approaches. We build long-term working relationships with our customers and suppliers, and referrals play a huge role in how we grow our customer base.
How can 3di help you?
3di helps technology businesses create, manage and scale their technical content; from product manuals and developer documentation to multilingual information and AI-ready knowledge bases. But what does this look like to you? Here are some common issues our customers have, and how 3di can solve them.
“Our documents can’t keep up with our product releases.“
How can 3di help?
- We have the processes, tools, templates, and in-house teams in place to hit the ground running.
- We can quickly plan, execute, and move to a business-as-usual approach for producing content for your evolving product.
- Our in-house team and freelance technical writers provide the expertise and flexibility to scale your authoring needs.
Who have we done this for?
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“Our information is too spread out. How can we make it more dynamic and accessible?”
How can 3di help?
- Our team selects the right content tools for you, from industry leaders like Docusaurus, to in-house solutions, or a mix of both.
- Our team can then run a migration process, ensuring you get a single source of truth for your docs that is easy to manage.
- We’ve been creating professional, accessible documentation for 25+ years and have won 14 TCUK awards for our work.
Who have we done this for?
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“We need something more modern and professional than sending our customers PDFs.“
How can 3di help?
- Whether you need an information portal, HTML documentation, modular content, or a good old-fashioned printed manual, 3di can deliver sleek, professional documentation that your customers will love using.
- We’ve been creating technical documentation for over 25 years, so we have the tools, templates, and skilled staff to produce your manuals quickly, on budget, and, most importantly, accurately.
Who have we done this for?
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“We can’t just fix the docs; we need to completely rethink our technical content.“
How can 3di help?
- 3di has provided Content Operations capabilities for our customers long before the term existed. We’ve provided integrated consultancy, technical authoring, and multilingual translation services since we were founded in 2002.
- With this experience, we can quickly get to grips with your situation, recommend the right tools and processes to suit your needs, and provide extra authoring and translation capacity.
Who have we done this for?
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“We need to translate our documents to support our launch into new markets”
How can 3di help?
- We’ve been providing translation and localization services to customers with complex technical content for over 25 years.
- Our team of in-house localization engineers, along with our network of freelance translations, and our MT and AI-backed translation tools, means we can create fast, accurate translations.
- We build up long-term relationships with our translation customers, and have been helping some for decades.
Who have we done this for?
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“We are rapidly expanding, and our SOPs and processes are out of date.“
How can 3di help?
- We create information models that establish a structure, a tone of voice, navigation and formatting conventions that work for you.
- We get the best from your preferred technologies: for example, Microsoft SharePoint and Office 365, or Atlassian Confluence.
- We ensure that your teams can replicate what we have produced and continue to manage your documentation.
Who have we done this for?
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“We want to make our technical content accessible and easy for AI tools to cite.“
How can 3di help?
- We help companies around the world ensure their content is AI-ready, and we have a proven process that we can tailor to your individual needs.
- We make it as simple as possible for you, no matter how complex your product or content, or how tight your deadline is.
- Our team of in-house technical writers can review all aspects of your technical documentation, such as images, structure, metadata and links, to ensure that your documentation is seen as the one source of truth for your products.
Who have we done this for?
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“We need to make our information accessible to diverse users with different needs and access levels.“
How can 3di help?
- We work with organisations to design, implement and manage effective content creation and localization processes to ensure that the technical and business information is captured and published efficiently.
- We deliver information portals with a clear structure that are easy to navigate and parse, give correct levels of access to each of your user types, and, most importantly, are easy to update and manage.
- We’ve won several UKTC awards for our information portals.
Who have we done this for?
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Six more reasons to work with us
We focus, so you can focus
Outsourcing allows your best people to remain focused on your core business. We have the people, tools and processes ready to deploy for you. We already know how to turn your technical product content into a clear, trusted source of truth that’s AI-ready.
We’re quick and accountable
We typically start projects within 1-2 weeks of your decision, and commit to milestones, deadlines and a fixed budget. We have the flexibility to add and reduce resources to reflect your business needs, and we only invoice for services delivered to your satisfaction.
We deliver compliant content
We have tools, templates and workflows that enable the quality assurance you’ll need, and we know how to adapt them to reflect your priorities. We’ll combine our experience with your knowledge to create content that helps and protects both you and your customers.
Confidence in your information
Information design has underpinned the 3di approach to technical writing for over 20 years. We have ready-to-adapt and deploy combinations of modular text, graphics, illustrations, video, metadata and layouts that will meet specific information needs.
Documents that drive revenue
Your documentation can be a powerful contributor to your content marketing and customer experience strategies. 3di creates documents that drive revenue, loyalty, brand reinforcement, and customer experience reputation.
We can prove it
After we publish your content, we use a range of techniques to check how it is being used. The more we understand about the impact of the content, the easier it will be to deliver the returns on investment you expect.
More reasons to work with 3di
If you need more reasons why you should work with us, 3di has the following:
- Our quality management system has been certified to the ISO 9001:2015 standard (Certificate no. FS 588086).
- 3di is a Business Affiliate of the Institute of Scientific and Technical Communicators. All staff technical writers, consultants and content tools developers are members of the Institute of Scientific and Technical Communicators.
- Our team of technical authors hold qualifications in industry-leading tools, such as MadCap Certification, as well as certifications from the technical writing institutions such as the ITCQF. All our junior technical writers are Technical writing foundation course certified.
- 3di is a 14-time winner of the UK Technical Communication Awards.
- 3di is listed in the Slator Language Service Provider Index, and our localisation team are certified localization engineers.
- Our content operations team consists of consultants, content tools developers, technical authors and localization engineers, and our content operations implementation won an ISTC Merit award in 2025.
- Our team also have many other qualifications based on their industry experience, from banking regulations to erecting telecoms antennas.
FAQs
Who will work on my projects?
The individual 3di authors and translators who work on your content will understand your world, your audience and your priorities. Our diverse projects have more in common than they do differences. No matter what industry we work in, or what language we speak, as writers and readers, we all behave in very similar ways. For example, designing an award-winning knowledge base for our Saas customer has to consider very similar issues to designing award-winning API documentation for Unzer. As part of starting to work together, we’ll recommend a combination of specific individuals from our own in-house team, or our network of freelancers. The range of roles we have includes:
- Technical writers – each with a technical background, and trained to work consistently but flexibly as part of 3di services.
- Localization Engineers – for when your content will need translating, ensuring your multilingual content is managed efficiently.
- Technical Illustrators – our technical illustrators have the expertise to create all the illustrations, graphics, and screen grabs your project needs
- Content tool developers – our tool developers make sure our team get the most from leading content creation tools, as well as our own in-house tools.
- Service Managers – our team of service managers are experienced at managing our multi-disciplined teams, and will keep your project on track.
- Freelancers – we have an extensive network of freelancers that we use to supplement our in-house teams and provide specific industry expertise when needed.
Visit the about us page to find out more about our staff and what they do at 3di.
What tools do you use to create my documentation?
We’ll use the tools that are best to deliver the technical content that you need. We also combine industry-leading content tools with our own in-house AI-powered tools to help our team deliver work more efficiently. The tools we use include, but are not limited to:
- MadCap Flare
- Docusaurus
- Framemaker
- Markdown
- VS Code
- Phrase
- XTM Cloud
- Jira
- Confluence
- Azure
- Sharepoint
- WordPress
- Git
- DITA
- Snagit
- Illustrator
- Inkscape
- Acrobat
- Excel
- Word
Visit our technology page to find out more about the tools we use and how we combine them with our bespoke in-house technology.
Can you work with my in-house technical writing staff, localization and Content Operations teams?
We can work as an extension of your internal teams and can provide tailored support for your specific needs. We can provide consultancy on your overall content strategy, help you overhaul your tools and processes, and place the right people in the right roles. We can also manage one-off projects that require outside expertise, or simply add extra authoring or localization capacity if you are particularly busy. We can seamlessly integrate with your existing team and flex our services as demand peaks and troughs.
Visit our project delivery page to find out more about how we work with your in-house teams.
Do you have the expertise to handle industry-specific technical writing projects?
In short, yes. The slightly longer answer is, our in-house technical writing team have experience in a variety of industries – we’ve handled all manner of projects, including documentation for autonomous robots and automated warehouses, product guides for marine electronic manufacturers, information portals for multi-national telecoms companies, API and developer documentation for software developers – we’ve even made documentation for very expensive and bespoke pens.
Any gaps in our knowledge can be filled by our extensive network of freelancers, who supplement our in-house technical writing team. We typically have long-standing relationships with our freelancers, some of whom have become members of our in-house team, and some of whom have been working with us since we started back in 2002.
Visit our industries page to find out more about our expertise and the industries we operate in.
Where is 3di’s in-house teams located?
Our in-house team of authors are split between our four offices, located in Woking and Edinburgh in the UK, Krakow in Poland, and Guadalajara in Mexico. The location of our offices means we can align with our customers’ time zones in the UK, the US and Europe. We’re normally delivering our services remotely, but we can work on-site with you if need be.
How do you ensure the quality of your services?
3di is BSI audited to ISO9001:2015 standards and a member of the ISTC (the Institute of Scientific and Technical Communicators). 3di has also won numerous awards for a variety of projects, which you can read about on our awards and accreditations page.
So delivering quality to meet customer expectations has been a habit for over 20 years. We combine industry best practices with our own expertise, tools and workflows to make sure that what you receive from us meets your expectations.
Each customer’s idea of quality can be quite different, but we take it as a good sign that nearly every customer works with us on multiple projects or over many years.
How much does an outsourced service cost?
Every project has different requirements, tooling, and authoring time. After discussing your project with you, we can provide you with accurate pricing figures. However, we are on average 20% cheaper than hiring an in-house technical writer. We also have the added advantage that we can flex to peaks and troughs in your demand. By using our services, you have access to our in-house expertise in the form of technical writers, content tools developers, project managers, and localization engineers, rather than a single technical writer.
