Technical content operations

The individual 3di authors and translators who work on your content will understand your world, your audience and your priorities. Our internal teams are experts in delivering content operations projects; we’ve done so for over two decades, and for over 300 customers. Our in-house teams cover many diverse roles, meaning we can deliver a wide range of content for our customers, such as designing an award-winning knowledge base for our telecommunications customer, who face very similar issues to designing award-winning API documentation for Unzer. The range of roles we have includes:

• Technical Writers – each with a technical background, and trained to work consistently but flexibly as part of 3di’s award-winning services.
• Consultants – their focus is to recommend a content strategy and the related assets that will serve your business goals.
• Localization Engineers – for when your content will need translating, ensuring your multilingual content is managed efficiently.
• Technical Illustrators – our technical illustrators have the expertise to create all the illustrations, graphics, and screen grabs your project needs.
• Content Tool Developers – our tool developers make sure our team get the most from leading content creation tools, as well as our own in-house tools.
• Service Managers – our team of service managers are experienced at managing our multi-disciplined teams, and will keep your project on track.
• Freelancers – we have an extensive network of freelancers that we use to supplement our in-house teams and provide specific industry expertise when needed.

Visit the about us page to find out more about our staff and what they do at 3di.

We do both. We provide content operations consultancy, but we also have experienced in-house teams that deliver technical writing and localization services. We can ensure that all the elements to create your content, such as your people, processes and tools, are in place. We can do this because we have over 20 years of experience getting the best out of different tools, setting up processes, creating many types of content, and hiring and working with our network of authors.

If needed, we can also provide authoring and localization services as one-off projects, handle projects while providing coaching to your internal teams, or provide extra resources to handle peaks in demand.

Visit our technical writing services and localization services pages to find out more about each service.

As a general rule of thumb, we try to be tool-agnostic. We like using an array of tools, and know that some work better in certain situations than others. We’ll weigh up the strengths and weaknesses of each tool, what you need to achieve as part of your content operations strategy, and the specific requirements you and your end-users have for your content. We also combine industry-leading content tools with our own in-house AI-powered tools to help our team deliver work more efficiently. The tools we use include, but are not limited to:

Visit our technology page to find out more about the tools we use and how we combine them with our bespoke in-house technology.

We can work as an extension of your internal teams and can provide tailored support for your specific needs. We can provide consultancy on your overall content strategy, help you overhaul your tools and processes, and place the right people in the right roles. We can also manage one-off projects that require outside expertise, or simply add extra authoring or localization capacity if you are particularly busy. We can seamlessly integrate with your existing team and flex our services as demand peaks and troughs.

Visit our project delivery page to find out more about how we work with your in-house teams.

In short, yes. The slightly longer answer is, our in-house technical writing team have experience in a variety of industries – we’ve handled all manner of projects, including documentation for autonomous robots and automated warehouses, product guides for marine electronic manufacturers, information portals for multi-national telecoms companies, API and developer documentation for software developers, user guides for medical equipment – we’ve even made documentation for very expensive and bespoke pens.

Any gaps in our knowledge can be filled by our extensive network of freelancers, who supplement our in-house technical writing team. We typically have long-standing relationships with our freelancers, some of whom have become members of our in-house team, and some of whom have been working with us since we started in 2002.

Visit our industries page to find out more about our expertise and the industries we operate in.

Our in-house team of authors are split between our four offices, located in Woking and Edinburgh in the UK, Krakow in Poland, and Guadalajara in Mexico. The location of our offices means we can align with our customers’ time zones in the UK, the US and Europe. We usually deliver our services remotely, but we can work on-site with you if needed.

3di is BSI audited to ISO9001:2015 standards and a member of the ISTC (the Institute of Scientific and Technical Communicators) and is listed on the Slator Language Providers Index. 3di has also won numerous awards for a variety of projects, which you can read about on our awards and accreditations page.

So, delivering quality to meet customer expectations has been a habit for over 20 years. We combine industry best practices with our own expertise, tools and workflows to make sure that what you receive from us meets your expectations.

Each customer’s idea of quality can be quite different, but we take it as a good sign that nearly every customer works with us on multiple projects or over many years.