Moxion – creating versatile documentation and an overall content strategy
When did we work with Moxion?
From 2023 to 2024
What did we do?
Overhauled content strategy, produced user manuals, and provided training.
What did they say?
“Going through this process with helped us identify things that had slipped through the cracks in our product development… You have been providing more value than just writing the manual.“
Lovetta Jackson, Moxion
Key stats
4
Integrated manuals delivered: User, repair, online help and training.
8
Hours of training provided to Moxion internal documentation team on new tools.
The impact
- Planned, created, and implemented a content creation process for Moxion, including training internal teams.
- Created documentation for Moxion’s products in printable PDF and HTML formats
What was the context for 3di helping Moxion?
At the time of our work with them, Moxion was an industry-leading provider of mobile energy storage products and technologies. Their goal is to accelerate ‘last-mile electrification’ for its customers, and enable a more resilient and sustainable future.
Moxion’s revolutionary approach to mobile power storage had a strong customer demand, even during product development. The product is relatively simple to use, and needed a clear user manual that was compliant with regulations, and helped ensure easy and safe operation. Moxion also needed other supporting documentation, including a repair manual and information for their growing team, as well as partners and future users.
The challenges Moxion faced
Moxion’s MP75-600 evolved quickly as Moxion received feedback from the market, and the supporting documentation needed to keep pace. Moxion also wanted to provide documentation in multiple formats (including online and printable PDF) so that its customers could find help resources when and where they needed them.
As Moxion were bringing a brand new product to market, it was important to ensure they had a documentation partner that not only understood the product, but that could create supporting content that would make using the MP75-600 as frictionless and easy as possible, all while adhering to local and federal regulations, and maintaining the Moxion brand.
Are you facing similar challenges with your documentation?
The solution 3di created for Moxion
The 3di team:
- Provided Moxion with a flexible and ongoing technical writing service, giving them access to experienced technical writers and illustrators when needed.
- Created information models, content plans, and applied the best tools and workflows to ensure that the documentation could be quickly updated to reflect changes to the product.
- Delivered Moxion’s documentation in different formats, including PDF.
The results of the collaboration between 3di and Moxion
The 3di team:
- Helped Moxion create and implement a content strategy that keeps pace with and reflects the quality of its products.
- Delivered a MadCap Flare project that was structured and built to adapt and grow with Moxion’s roadmap and product development.
- Provided one-on-one training and support to Moxion’s in-house technical writing team to ensure a seamless transfer and continued high-quality documentation.
If you want to see Moxion’s documentation in action, see the user manual for the MP75-600 here