Sophia Genetics – creating manuals and advising on content ops strategy
When did we work with Sophia Genetics?
2021 – 2024
What did we do?
Technical writing, content operations consultancy, and training.
What did they say?
“I just wanted to inform you that the user manual was validated by our design review committee, they were really impressed by the quality of the document. Thanks a lot for the hard work and your reactivity on this project.”
Principal Designer, Sophia Genetics
Key stats
3di provided
6
Languages we translated Sophia Genetics documentation into.
4
Manuals we created for Sophia Genetics, in both PDF and HTML formats.
The impact
- Clear, modern documentation for 6 software platforms
- An HTML help portal
- Localized content into 6 languages
What was the context for 3di helping Sophia Genetics?
Sophia Genetics is the creator of a global data-sharing network for Data-Driven Medicine (DDM). Through molecular profile analysis and genomic profiling, Sophia Genetics technologies support clinical trials, treatments, and drug development for oncology, rare and inherited diseases, cardiology, and more. They offer a cloud-based Software-as-a-Service platform in the form of SOPHiA DDM, which allows laboratories to get rapid, robust data insights.
Sophia Genetics approached 3di when they realised their current approach to documentation, created in PowerPoint, had become unmanageable, was not easy for customers to use, and was a poor reflection of the intended customer experience. They were also developing new software platforms, and didn’t want their new documentation and products to suffer from the same limitations as their existing ones. They recognised the challenges associated with maintaining this ever-growing and evolving documentation set and needed help getting control of it before it became unmanageable. The documentation needed to be consolidated into a project that would be easy to use and scalable.
The challenges Sophia Genetics faced
The distinct challenges that Sophia Genetics faced were:
- Sophia Genetics required multiple documentation outputs for multiple software platforms.
- The documentation needed to evolve alongside the product. This would require careful planning to ensure that the documentation could keep pace with product launches.
- Sophia Genetics recognised the value of their documentation being an extension of the product, so they needed documentation that would seamlessly integrate with the software platforms themselves.
Are you facing similar challenges with your documentation?
The solution 3di created for Sophia Genetics
The 3di team:
- Put together a team of authors that had the skills and experience to provide Sophia Genetics with the best possible documentation solution.
- Assigned our authors time to get to grips to Sophia Gentics software ecosystem through first-hand experience.
- Set up a MadCap Flare project that was easy to update and maintain, regardless of the size and scope of the changes.
- Created HTML and PDF documentation that clearly communicated the use of Sophia Genetics products to end users, as well as the complex conceptual information about how those products worked.
The results of the collaboration between 3di and Sophia Genetics
The 3di team:
- Built and delivered a future-proof, easy-to-use MadCap Flare project that maximised content reuse and single-sourcing, enabling Sophia Genetics authors to maintain and update it themselves in the future.
- Created and delivered PDF documentation for six Sophia Genetics software platforms.
- Created and delivered an HTML help portal that combined multiple Sophia Genetics software platforms.
- Localized one product’s documentation into six different languages.