Years of collaboration
2021 – 2024
Context
A leader in democratising data-driven medicine, assisted by AI and machine learning
Sophia Genetics is the creator of a global data-sharing network for Data-Driven Medicine (DDM). Through molecular profile analysis and genomic profiling, Sophia Genetics technologies support clinical trials, treatments, and drug development for oncology, rare and inherited diseases, cardiology, and more.
Sophia Genetics offers a cloud-based Software-as-a-Service platform in the form of SOPHiA DDM, which allows laboratories to get rapid, robust data insights.
Sophia Genetics also uses AI and machine learning and aims to “build the future of AI-assisted medicine”, which may one day improve patient treatment by supporting healthcare professions and patients.
Aim
A rapidly growing documentation set
Sophia Genetics approached 3di when they realised their current approach to documentation, created in PowerPoint, had become unmanageable, was not easy for customers to use, and was a poor reflection of the intended customer experience. Sophia Genetics were also developing new software platforms, and didn’t want their new documentation and products to suffer from the same limitations as their existing ones.
Sophia Genetics were seeing success and growth with their cloud-based software platforms, which was leading to further improvement of those platforms, as well as investment in new ones. They recognised the challenges associated with maintaining this ever-growing and evolving documentation set and needed help getting control of it before it became unmanageable. The documentation needed to be consolidated into a project that would be easy to use and scalable.
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Challenges
A collection of complex software platforms and a need to document their use and inner workings
Sophia Genetics required multiple documentation outputs for multiple software platforms, and this presented a number of challenges to the 3di team.
Firstly, the authors had to get to grips with using the Sophia Genetics software platforms. Only when authors had a good understanding of the products would they be able to clearly document their complexity.
Secondly, the documentation needed to grow and change alongside the product development. This would require careful planning to ensure that 3di could keep pace with Sophia Genetics and deliver documentation to them in time for their product launches.
Lastly, the 3di team had to design HTML documentation that was seamlessly integrated with the software platforms themselves. Sophia Genetics wanted to maximise user experience and recognised the value of the documentation being an extension of the product.
Solution
Easy-to-use documentation that communicated complex information clearly
The 3di team:
- Put together a team of authors that had the skills and experience to provide Sophia Genetics with the best possible documentation solution.
- Set up a MadCap Flare project that was easy to update and maintain, regardless of the size and scope of the changes.
- Created HTML and PDF documentation that clearly communicated the use of Sophia Genetics products to end users, as well as the complex conceptual information about how those products worked.
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Result
Delivered clear documentation in multiple languages for a complex set of software platforms, and an easy-to-use MadCap Flare project
The 3di team:
- Created and delivered PDF documentation for six Sophia Genetics software platforms.
- Created and delivered an HTML help portal that combined multiple Sophia Genetics software platforms.
- Localized one product’s documentation into six different languages to ensure the product achieved certification.
- Built and delivered a future-proof and easy-to-use MadCap Flare project, leveraging maximum content reuse and single-sourcing, that Sophia Genetics authors could maintain and update themselves in the future.