Lupe – create documentation for a high-end vacuum cleaner
When did we work with Lupe?
2019 – 2020
What did we do?
Documentation for a high-end product with complex information that needed to be made clear for users.
How quickly did we deliver the manual needed?
We delivered an initial version of the User Guide for trading partners in under 3 months.
Key stats
3di provided
< 3 months
The time required to implement new tools and deliver the first User Guide.
Services delivered
- Content planning
- Technical writing
The impact
- A high-quality User Guide delivered, designed for easy maintenance and future updates
What was the context for 3di helping Lupe?
Bristol-based Lupe is the creator of the innovative Lupe pure cordless vacuum cleaner. What makes this vacuum stand out from the crowd is the ease with which it can be fixed and maintained, which is something that is ingrained in Lupe’s design philosophy.
As Lupe manufactured a high-end product, they needed quality documentation to match. With their focus on end users being able to easily use and maintain their products, they wanted a manual that used clear, simple graphics to demonstrate how straightforward it is to use their product.
The challenges Lupe faced
No existing documentation process and limited access to the product.
- As with many cutting-edge products, development was still ongoing right up until launch, meaning that the authoring team needed to be flexible and responsive to changes. Lupe needed an authoring process to be established that they could take over, using their preferred tools, after their product was launched.
- In addition, due to the global pandemic, the authoring team didn’t have access to the product or prototypes before launch. This meant the team needed to rely on design materials and demo sessions with the product engineers to get a good understanding of the product.
Are you facing similar challenges with your documentation?
The solution 3di created for Lupe
The 3di team:
- Created visually-led documentation from scratch using InDesign, that could be passed to Lupe at the end of the project.
- Aligned the authoring process with Lupe’s product development to minimise disruption from product changes.
- Managed to gain a thorough understanding of the product without any hands-on time with it.
- Delivered a high quality User Guide that fitted seamlessly in with Lupe’s premium brand.
The results of the collaboration between 3di and Lupe
The 3di team:
- Delivered a print-ready document that made using Lupe’s product simple and intuitive.
- Handed over an easy-to-manage and repeatable documentation process using Lupe’s preferred tool, InDesign.
- Enabled Lupe to focus on its product development during its first product launch.