Years of collaboration
2023 – Ongoing
Context
Enabling media providers to manage their streaming content
Infomir offer MinistraPro, a streaming media management platform designed to help media providers (operators) manage their streaming content including IPTV, VOD, and internet radio projects.
The MinistraPro solution includes a whitelabel, consumer-facing portal which allows subscribers to access their media streams including live TV, movies, radio, and program guides.
The primary interface for operators is the admin portal which allows the operator to associate digital media streams with channels, and to group channels to create media packages. The admin portal is also used to manage subscriber accounts which are linked to the media packages.
Aim
Improved administrator-facing documentation
Infomir already had operators using an older platform, Ministra. They needed to assist those operators in upgrading to their new MinistraPro platform. The documentation needed to clearly identify configuration and features which differed between the two platforms.
In addition, Infomir needed to provide new operators with comprehensive instructions on how to set up, configure, and use the admin portal.
The documentation would be available on the internet and any page might be viewed by potential new users, so every page needed to provide context to orientate a user who might not be familiar with the platform.
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Challenges
Documentation for technical users and basic users
- The documentation would be hosted on the public internet, so the instructions needed to be accessible to a wide audience. The pages would likely be accessed through a general internet search rather than browsed, therefore all of the information relevant to a part of the UI needed to be accessible on a single page.
- The documentation was being written alongside a rapidly evolving product.
- Being very similar to their existing product, Ministra, MinistraPro need documentation to highlight wherever the MinistraPro product did not have feature parity.
Solution
Building a documentation set with search in mind
The 3di team:
- Used MadCap Flare to create an HTML documentation portal which could be rapidly deployed.
- Established a good working relationship with the Infomir team to ensure changes in the MinistraPro platform were quickly reflected in the documentation.
- Delivered a self-service portal that enables operators and potential operators to find out everything they need to know about managing their media streams.
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Result
Clear and comprehensive documentation
3di’s technical authoring expertise has been crucial in developing complete, clear, and consistent customer-facing documentation.
As part of the ongoing partnership, 3di provides Infomir with continual improvement of its documentation, supporting them through new product development and releases.