Do you thrive on working with customers to solve their problems and help them succeed? Do you have a passion for tech and how digital technology can help achieve business goals? Then 3di is the place for you.

3di is looking for enthusiastic people with a track record of delivering complex services to customers. At 3di, our Service Managers are at the centre of how we deliver the services our customers value. They are the link between our service teams and the customers. As a result, attention to communication, leadership skills, and commercial awareness is key.

You will be someone who is very comfortable taking ownership, who thrives looking after multiple stakeholders and can maintain calm under pressure.

About us

3di specialises in providing solutions that help our customers deliver technical content through digital and traditional media in multiple languages to achieve their business goals. This can include creating developer or customer support portals, embedded content in apps, or printed manuals. 3di’s teams create the content – text, graphics, and video – translate it, and provide the infrastructure to publish it.

3di works with organisations of all sizes providing technical authoring, translation, and digital services. Our customers, including world-renowned brands and specialist businesses such as Vodafone, Oxford Instruments, Phillips and Raymarine, all face complex communication challenges. They need that complexity made clear….and we need your expertise to help deliver it.

3di have a team of around 40 with locations in Woking, Edinburgh (UK), and Kraków (Poland).

Main responsibilities

As a 3di Service Manager, you will be responsible for the ongoing success of our customer projects. You will need to work closely with stakeholders, understand their needs, and managing a multi-functional service team to meet them. You will achieve this by:

  • Managing relationships with your customers
  • Supporting customers during their engagement with 3di and evolving our services to them as necessary
  • Managing your service teams to ensure you meet customer expectations; work is delivered on time, on budget and to the required quality standards
  • Managing the commercial aspects of the customer relationship including quotations, supplier management, and ongoing commercial viability
  • Providing clear, regular status reporting to customers and 3di teams

Competencies

  • Talent for leading, supporting and encouraging others
  • Enthusiastic with an eagerness to learn
  • Team player with clear customer focus
  • Creative problem solver with a keen interest in technology
  • Be resourceful and dependable with a clear sense of responsibility to make things happen

Skills

  • English speaker to native level with excellent written communication skills
  • Degree level qualification or equivalent
  • Proven track record in managing services and/or projects in a technical/digital environment
  • Comfortable with building strong customer relationships
  • Adept at managing budgets and liaising with suppliers
  • Self-motivated with excellent time management
  • Strong presentation and communication skills

Preferably

  • A second language
  • Experience managing projects and services in an Agile environment
  • Experience in technical communication or localization
  • Agile Prince2 or similar

Role: Full time (37.5 hrs / Week)
Location: Edinburgh, Woking (UK), Krakow (Poland)
Start Date: Immediate
Salary: Competitive

To apply please send your CV and a covering letter explaining why you will thrive in the role to careers@3di-info.com quoting Job Ref. SM12040