Your product is almost ready and now would be the perfect time to write the manual. But you cannot devote core resources to it and cannot wait to hire dedicated staff. Using 3di as a service provider makes you move faster because we are set and ready to go.
We have the experience to understand your priorities, and what this means for getting user guides and other content ready for when the product is ready.
From luxury phones to hay bale sterilisers, we have supported just about every conceivable product invented by mankind. So we have processes, tools, and templates ready which means we can create engaging, accurate, and useful guides for your product no matter who your users are, or which languages they speak.
3di knows how to produce exactly the information you and your customers will need, whatever you call your product user guides.
How can 3di help?
Using 3di’s dedicated technical writers could save you up to 30% on your overall user documentation costs – resources that you could use to create great products. This also frees up your engineers and product managers from writing content – getting them back to developing great products.
Our technical writers work alongside your team to fully understand how your products work, and, more importantly, how your customers can get the best from using them. We use topic-based and single-sourcing approaches to create flexible content. In this way we can create and maintain your user documentation efficiently, and react to your changing business needs.
We understand how to create the best product user guides, as we’ve been doing it for over 18 years. For example, we aim to use as few words as possible, and make smart use of graphics, illustrations, photos and even video. The right balance will engage and accurately inform your customers, help them appreciate why they bought the product, and reduce the risk of them calling your customer support team.
We create clear, engaging product user guides by sticking to the following guidelines:
Make sure information is accurate and engaging
Ensure users can achieve what they need to quickly
Use the best tools to create great content that's easy to manage
Make efficient use of your product development team
3di can help you create a more strategic approach
While we are helping you achieve your immediate tactical goal, we can lay the groundwork with you to start taking a more strategic approach to supporting your products. Regardless of whether you need a simple user guide template, or a more comprehensive process for your documentation, we can set you up so that all your future products can easily have great product user guides.
A typical roadmap to having a more strategic approach in place might be:
Design your information so that it is useful, accurate, engaging and easy to reuse
Build your information in modular ‘chunks’
Author, manage and publish using a modular XML-based documentation system
Change the mix of content types you publish
Improve information integration with your support portal, and marketing
Radically reduce the cost of translation and bring down barriers to more exports
Find out more
If you want to find out more about our award-winning technical authoring team, our process, or our previous work for some of the world’s most well-known companies, you can visit our blog post or case studies pages for more information. Alternatively, if you want to discuss how we can help create you a product user guide, contact us using the link below.