3di’s business continuity statement

As we enter a period of uncertainty due to current events, we are releasing a business continuity statement from 3di’s Managing Director, Paul Ballard, detailing the steps we are taking to minimise disruption and ensure the smooth running of our ongoing projects:

In light of the COVID-19 coronavirus, I wanted to briefly share with you some of 3di’s Business Continuity practices. I hope these will help you understand what 3di will be doing to ensure that we continue to deliver the service you expect from us. 

• For each of our customers, our standard approach is to work as teams, to ensure that we can provide continuity of service. This is usually to cover holiday, sickness and spikes in demand. In the current circumstances, this approach will also cover the circumstances of social distancing that has been requested by the government.
• Each person in our team is equipped for remote and home working. This is either because they usually work from home (translators and some of our authors), or because they sometimes need to visit and work at customer sites. In the current circumstances this approach will help us ensure that our staff can self-isolate or work from home without impacting the service we are providing to you.
• 3di has offices in Woking, Edinburgh and Krakow, so any localised effects will not impact our whole team.

We hope that our staff and their families will not be impacted by the coronavirus, but given the projections from governments, we can’t rule this out. Should the spread of the virus risk the services we provide you, your Service Manager will be in contact to notify you and agree how to mitigate the impact. 

We also understand that you will need to react to events as they unfold. We would therefore appreciate that you continue to provide timely responses to requests for information, to ensure we meet your deadlines. Hopefully you, your colleagues, and your families are not impacted too severely.

We wanted to reassure you that as far as 3di is able to, we are as ready and as committed to delivering for you as we possibly can be.

All the best, and thank you for your business.

Paul Ballard FISTC

We at 3di hope that you, your families and colleagues stay safe over the next few weeks, and look forward to returning to business as usual soon.