What’s the real cost of adding a feature to software?
We look at how the costs of adding new features to your software
Blog
Are FAQs a sign of poorly designed software?
Is an FAQ a symptom of poorly designed software? Find out here.
When software UX met museum curation
What do museum curators and technical communicators have in common?
Dividing up tasks on software development teams
We discuss how to divide up tasks in your software development teams
Who should write the words in user interfaces?
I’ve been talking with a lot of software companies recently about what they do to
Information is valuable
Giving people the information they want and presenting it in a way they can use
Migrating FrameMaker documents to Flare
Here we discuss how to migrate FrameMaker documents to MadCap Flare.
Who do customers contact for information and help?
If you understand what customers need, it is easier to provide effective help.
Designing help to support low levels of domain knowledge
How to support users with low levels of domain knowledge.