Self-service support starts in the UI
We discuss how a well-designed UI can help your users to help themselves.
Where we share our expertise in technical communication, translation and localization
We discuss how a well-designed UI can help your users to help themselves.
We look at how the costs of adding new features to your software
Is an FAQ a symptom of poorly designed software? Find out here.
What do museum curators and technical communicators have in common?
We discuss how to divide up tasks in your software development teams
I’ve been talking with a lot of software companies recently about what they do to
Giving people the information they want and presenting it in a way they can use
Here we discuss how to migrate FrameMaker documents to MadCap Flare.
Read our 10 steps to improve software usability.
If you understand what customers need, it is easier to provide effective help.
How to support users with low levels of domain knowledge.