technical documents

Online documentationProduct information

The essential foundation for effective product communication

Over the last few years, I’ve run consultancy projects with a wide range…


by Rachel Potts • 11 August 2014
Online documentationProduct information

Are FAQs a sign of poorly designed software?

If software was perfect, could we finally get rid of FAQs? Earlier this…


by Rachel Potts • 23 January 2012
Online documentationProduct information

When software UX met museum curation

In a previous blog post, I invited any museum curators who would be…


by Rachel Potts • 16 November 2011