technical communication

self service UI
Information designSelf-service support

Self-service support starts in the UI

Rachel Potts

We discuss how a well-designed UI can help your users to help themselves.

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What are examples of poorly designed software
Online documentationProduct information

Are FAQs a sign of poorly designed software?

Rachel Potts

Is an FAQ a symptom of poorly designed software? Find out here.

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The Natural History Museum London
Online documentationProduct information

When software UX met museum curation

Rachel Potts

In a previous blog post, I invited any museum curators who would be…

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RDT logo
Product user guidesTechnical WritingTranslation and Localization

RDT

3di

Introducing XML tools & implementing a documentation localization strategy.

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Oxford instruments logo
Outsourcing documentationTechnical ManualsTechnical Writing

Oxford Instruments

3di

Bespoke manuals ready to ship with complex machinery.

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CCMS: Component Content Management System
Consulting, Tools and TrainingContent distributionInformation designOnline documentationPracticesTechnical authoring as a serviceTechnical Writing

Will a CCMS help me implement DITA?

3di

Need help with your CMS & CCMS systems? Read more here.

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